Product Return Policy

 

 

This product return policy applies only to purchases made in Peru, through our online store www.sophieottaner.com. 

Sophie Ottanêr seeks that, as a customer, you are completely happy with your purchase. Therefore, we guarantee that once you've received the product, if you are not satisfied with it, you can return it and we refund your money, according to the following conditions:
 
    1. Product return and refund takes place only during first 7 calendar days after the customer has received the product.
    2. The refund has to be made in person at our Sophie Ottaner

      store, presenting your ID / Passport and purchase invoice.

    3. The product to be returned must be in perfect condition, clean and no signs of damage due to handling or use.