At Sophie Ottanêr we recognize the importance of protecting our clients' personal data (examples: name, telephone number, etc.) as well as their financial information (examples: credit card number). For this reason, we have adopted specific policies and security measures that guarantee the protection of your data.
WHAT DO WE DO WITH CUSTOMER INFORMATION?
When a customer purchases a product in our Online Store, during the purchase process we collect and store personal contact information such as name, surname, address, telephone number, email, etc. This information is necessary and essential to carry out the purchasing process and ensure the delivery of the product to the customer.
When a customer provides us with personal information to complete a transaction, enters their credit card, places an order, indicates delivery or product return information, we consider that we have their authorization to collect such information and use it only for such purposes. If we ask you for information for other purposes, such as marketing our products, we will request specific consent for this or give you the opportunity to refuse.
If after providing us with consent, the customer changes their mind, they can withdraw their consent to the use of their information to contact them or other activities, simply by writing an email to firstname.lastname@example.org.
LEGAL OR JUDICIAL REQUIREMENTS
We may share your information with Peruvian government authorities or national police, if this is requested through an order from the Peruvian government (judicial power) or if the Client violates the terms of our service.
Our Online Store is hosted on Shopify Inc. This company provides us with the platform They provide us with the online e-commerce that allows us to offer and sell our products or services online.
If the customer chooses to make their purchase through our payment gateway, Shopify temporarily stores their card data (only during the transaction) and then this information is deleted. During this process, the information is encrypted through the international security standard PCI-DSS. After the transaction is completed, your card information is deleted and is not stored on either Shopify's or Sophie Ottanêr's servers.
To protect the Client's personal information, we take precautions indicated by the best practices of the online commerce industry, so as to ensure that your information is not lost, misused, improperly accessed, shared, altered or destroyed.
We never share your information with another company or E-Commerce store.