Privacy Policy

At Sophie Ottanêr we recognize the importance of protecting our clients' personal data (examples: name, telephone number, etc.) as well as their financial information (examples: credit card number). For this reason, we have adopted specific policies and security measures that guarantee the protection of your data.

Along these lines, we do not collect personal information nor accept orders from people under 18 years of age, who are not allowed to register or make purchases in our store. If you are a minor, we ask you not to try to register or purchase, if you want a product, do so through an adult.

As a private company, Sophie Ottanêr reserves the right to make (from time to time) changes to its privacy policy. These changes will be updated in our Online Store.

Sophie Ottanêr is a registered trademark of Corporacion Ottaner SAC This privacy policy applies to all personal information collected from our clients, maintained on our system or used by Sophie Ottanêr.
 

When a customer purchases a product in our Online Store, during the purchase process we collect and store personal contact information such as name, surname, address, telephone number, email, etc. This information is necessary and essential to carry out the purchasing process and ensure the delivery of the product to the customer.
When a user browses our store, we automatically receive the IP address of the computer from which the user browses. This is done in order to help us properly identify the characteristics of your browser and operating system, in this way we can offer an adequate response from our website or Online Store.
Email marketing: Only if you give us your explicit authorization, we will send you emails with information about our store, product news and other updates.

When a customer provides us with personal information to complete a transaction, enters their credit card, places an order, indicates delivery or product return information, we consider that we have their authorization to collect such information and use it only for such purposes. If we ask you for information for other purposes, such as marketing our products, we will request specific consent for this or give you the opportunity to refuse.

If after providing us with consent, the customer changes their mind, they can withdraw their consent to the use of their information to contact them or other activities, simply by writing an email to sales@sophieottaner.com.

We may share your information with Peruvian government authorities or national police, if this is requested through an order from the Peruvian government (judicial power) or if the Client violates the terms of our service.

Our Online Store is hosted on Shopify Inc. This company provides us with the platform They provide us with the online e-commerce that allows us to offer and sell our products or services online.

Customer data is stored in Shopify databases and is viewed through the Shopify application. They store customer information on a secure server protected by a firewall. Shopify Inc. is a Canadian company located in Ottawa, Ontario that provides e-commerce platform services to companies in 175 countries around the world.

If the customer chooses to make their purchase through our payment gateway, Shopify temporarily stores their card data (only during the transaction) and then this information is deleted. During this process, the information is encrypted through the international security standard PCI-DSS. After the transaction is completed, your card information is deleted and is not stored on either Shopify's or Sophie Ottanêr's servers.

All payments through payment gateway are made through gateways that comply with the PCI-DSS standard, which is governed by the International PCI Security Standards Council, which is an initiative jointly sponsored by brands such as majors such as Visa, MasterCard, American Express and Discover.

The PCI-DSS standard ensures the correct handling of credit card information by our store and our service providers.

For more details, review Shopify's terms and conditions (https://www.shopify.com/legal/terms) or its privacy policy (https://www.shopify.com/legal/privacy).

To protect the Client's personal information, we take precautions indicated by the best practices of the online commerce industry, so as to ensure that your information is not lost, misused, improperly accessed, shared, altered or destroyed.

We never share your information with another company or E-Commerce store.

When the client provides us with their credit card information, it is duly encrypted using the SSL security protocol and stored under AES-256 encryption. Although no method of internet transmission is 100% secure, we strictly follow the protocols and standards (based on PCI-DSS) used by the largest E-Commerce companies in the world, so that they allow us to provide the maximum possible security.