Frequently Asked Questions - old

Where is your physical store located?

We have our Atelier store in San Borja, you can visit us by appointment, the address can be found here as well as our contact telephone numbers.
In addition, you can buy online in our Online Store that meets the highest security standards and you can also buy through Linio.

Do I need to have a Credit Card to buy in the Online Store?

You don't need it, as you have the alternative of making a transfer to our bank account (in Peru we work with the BCP).

What other payment alternative do I have?

You can also pay through Paypal, which is the World Leader in electronic payment gateways, you just need to have your credit card affiliated with them.

How do I join Paypal?

Enter the Paypal Site and follow the instructions.

Is the Online Store a safe place to make purchases?

Yes it is, because we NEVER store your Debit or Credit card data. On the other hand, our system is supported by Shopify, which is the world's leading company in e-commerce solutions, with which we can guarantee the seriousness of our operations.

How and how long do I receive the product I buy?

We send the product via Olva Courier and it arrives at your home or at the address you indicate when making the purchase. The time it takes for the order to arrive is within a maximum period of 1 to 3 business days.

What if I don't like what I get?

If you are not satisfied with your purchase, you have 7 days to return the product and we will refund your money. Here you can see our Product Return Policy.

Is there any cost for home delivery?

If you live in Metropolitan Lima, shipping is Free, if you live in the province there is an approximate cost of S/.12 that must be paid, this additional cost is added to the cost of the product and is added to the price that appears on the receipt/invoice. that we deliver to you.